TOS

Terms of sale.

*Must be 18 years old or older to purchase

Holds/ Payment Plans, to place a gecko on hold we ask for a non-refundable 25% deposit sent through Venmo or Cashapp. This deposit insures the gecko is held for you for 2 weeks. Payment plans/holds as stated are possible and can be arranged on geckos $151 or more. A 25% non refundable deposit is required and the gecko is to be paid off within 1 month with a structured payment plan. Your first payment is due in 2 weeks after the deposit has been made, 2nd payment is 4 weeks after the deposit was made. Extended payment plans are at our digression, and are for animals $1000+. These can range from 45-60 day payment plans. These payment plans require a larger non refundable deposit. 45 days/35% down, and 60 days/50% down, again these are non refundable deposits. For geckos $150 or less, we can offer (at our digression) a 2 week payment plan, with a 50% non refundable deposit, and the remaining paid off in 2 weeks. Do keep in mind of short shipping windows, Indiana has the ability to get quite cold and extremely hot quickly. If you do wish to set up a payment plan take into consideration the time of the year as shipping may not be available once the gecko is paid off.

Payments Debit Card, Cashapp and Venmo. Might start using paypal again.

Summer/Winter holds, due to the extreme temperatures Indiana can be in the summer/winter currently available animals may not always be available even when they are "currently available". I do summer/winter holds on purchases. Must be over $151 to have payment plants in the summer/winter, if under $151, the animal must be paid in full but you are welcome to talk to me about your situation.

 Summer/Winter holds can be made in full, or payment plans.

Shipping/Terms

Domestic shipping is done through FedEx Priority Overnight. For an accurate shipping quote when inquiring please include your zip code. Most shipping costs start at around $50 (it often ranges from $55-$80) and this is in addition to the cost of the gecko. We try our best to get you the lowest shipping cost, so we will first try actual cost before offering flat rate. In the instance shipping is $76+, we will offer a flat rate shipping cost of $75 when temps are between 80° - 45°, domestic shipping only.

**Winter shipping (temps must be of 45 degrees and above in order to ship.

***Regarding delayed shipping with exports. Delays are beyond our control, and we do understand it makes exports going out quite difficult. If an export is delayed because of FedEx there is NO LIVE ARRIVAL GUARANTEE UNLESS the box is opened, the animal is verified to be healthy AND NOT immediately shipped back that same day. Shipping is stressful, being delayed a day, then forced to go back into transit and being in a box for 3-4 days IS NOT ACCEPTABLE practice for an exporting business. If you are purchasing and doing an international export, please pay special notice to this and understand I have the best interest of the animal in mind. If you choose an exporting business that doesn't factor in the possibility of holding the animal for a week, or until the next export going out due to a carrier delay, that is a risk you are taking and will loose the live arrival guarantee to the exporter.

We do ship above 80° and below 40° however this is at our discretion. We are comfortable shipping when the temperature lows are 35° or as high as 84°, however realize temperatures below 40 or above 80 are not covered under our live arrival guarantee.

* ​A live arrival guarantee (LAG) if all the criteria is met.

1. Shipping temperature is within 45-80 degrees for both the sending and receiving locations

2. Shipment is shipped directly to the hub for pickup

3. Notification via email, phone call, or text message/private message (preferred method) within 1 hour of the geckos arrival, this includes hub pick ups

4. Proof of DOA, picture of animal and unboxing video (before the box is opened)

5. On time arrival (no carrier delays)

If all 5 of these criteria are met a replacement gecko of equal value will be given, or a credit for the purchase cost to be used towards another animal available from my stock that is available. Tails are not guaranteed upon arrival and not covered under the live arrival guarantee. Although I have never had a gecko lose its tail during shipping, it is at this point out of our control and something that we can not be held responsible for.

IMPORTANT!!! You must be available to accept the package on the first delivery attempt, and also notify us within ONE HOUR of delivery time (this includes hub pick ups) by either email, text or phone that the animal has been received! Failure to do so will VOID the Health Guarantee. If you are unable to be home to accept delivery, we can make arrangements in advance for your package to be held at your local hub for pick-up, but in order to qualify for the Health Guarantee, the gecko(s) will still need to be picked up & notification made to us within one hour of delivery to the hub, the guarantee does not cover home or business deliveries. If they reach the hub prior to business hours, "delivery time" is considered to be at the time the hub opens for business. This policy is in place for the protection of the geckos, to help insure they aren't left unclaimed at a hub, or left exposed to the elements on a front porch somewhere.

Health Guarantee: If your gecko becomes ill within 24 hours of arrival, please notify us IMMEDIATELY! You may be asked to provide information about your husbandry practices. If a determination is made that a gecko is covered by our Health Guarantee (must meet requirements 1-3). If any testing is required, we require the testing to be done through a veterinarian office, not in home testing. The gecko may either be returned for a replacement animal of similar value if one is available, or a credit toward a future purchase. All related shipping costs are the buyer’s responsibility.

The following health issues are NOT covered by our Health Guarantee: Conditions that result from poor husbandry, dehydration, tail loss (in shipping or in buyers care), choking/impaction from substrate or feeder insects that were too large, burns, or injury resulting from accidents.

Regarding "possible/probable" males or females, these are not guaranteed to be the sex indicated, but that the simply stand a high probability to be the sex that is listed. There is no refund or exchange if the animal is listed as a possible/probable male or female and it turned out to be the opposite sex while the animal remained here for a payment plan or summer/winter hold.

Remaining in contact:

It is important when doing a payment plan or when you put down a deposit that we do stay in contact. Throughout payment plans I do like to stay in contact, give feedback on development, pictures, ect. If it is time to make a payment or close to the shipping day and we loose contact for longer than 3 days, or you are 3 days late with your payment, it will be assumed that you have backed out of the purchase. At that time we will refund all but the 30% deposit and the animal will be re-listed. So if there is an emergency in which you will be out of contact for "X" amount of days, or will be gone for a vacation, please do relay this information to us so that we can take this into consideration for slow response time. If for any reason you need to back out of an animal that has not been fully paid off or fully paid off, you will be refunded all but 30% of the animals overall fee.

Additional Information

Regarding color: Color is not guaranteed upon arrival, however we are often told our animals are even better in person than the photograph. What does this mean? I try my best to represent the geckos that I produce.

Refunds: We do not do refunds in instances outside of our LAG agreement. If you back out of a sale, you are not eligible for a full refund, remember this is what the non refundable deposit is for. Refunding of a sale do to an emergency is at our digression, and again the deposit is non refundable. In the case of closed shipping windows, we do not refund at all due to the impatience of wanting to receive your animal. The animal's health is our top priority, and we get very cold in the winter, and quite hot in the summer.